Audits and Testing
Uncover issues & identify opportunities
Don’t lose users or sales to your competitors. Ensure your services are the best they can be.
Truly understanding your users and unlocking your growth potential doesn’t have to be out of reach
Uncovering your applications biggest design weaknesses. We use our research and user experience methods to evaluate your users to create application designs with better conversion rates and user satisfaction.
Optimisation & Analytics
Using industry standard tools our team of experts analyse your entire digital and non-digital journey to look for patterns concerning usability issues or optimisation problems.
Market Trends
We will examine external factors contributing to business declines. Things like an increase in competition, seasonal buying habits or factors that needs some more in depth investigations to be uncovered.
User Behaviour Analysis
Looking at how your users interact with your service can be a great identifier of hidden issues. What seems like a logical and straightforward process for an expert could be complexing to the average user.
Digital Marketing
Are you marketing efforts really in sync with the rest of the user journey? Or does your marketing promise something that either can’t be delivered or isn’t clear once the user has arrived at the desired location.
Architecture & Performance
How your website operates and performs needs to be assessed with a focus on information architecture, usability, load times, internal linking, landing pages and more.
Experience Audit Packages
We will analyse your entire digital journey, so that we have an overall impression of your business and where improvements could be made.
Our audit looks into your full digital presence including your website, social media, digital marketing campaigns and any other areas you utilise. Our focus is to help you make the most of your companies digital presence, ensuring your business ROI is increased.
Essentials Experience Audit
Our Essential Audit helps you identify the exact moments where users lose trust, momentum, or motivation and gives you a clear plan to improve them
Included in the Essentials Audit:
- A detailed review of 1–2 high-impact journeys (e.g. checkout, signup, onboarding)
- A friction map showing exactly where users get stuck or drop off
- Heuristic and UX best practice assessment
- Quick-win improvements and longer-term recommendations
£1,200 + VAT
Experience Audit
For a comprehensive view, the Experience Audit includes everything for a holistic look at every part of your website or application.
Included in the Audit:
- Audit of all key digital customer journeys
- User behaviour insights from analytics, heat-maps, and session recordings
- UX heuristics and accessibility checks across critical flows
- A prioritised opportunities roadmap for short and long-term impact
from £5,500 + VAT
Experience Audit & Experience Design
Our Experience Audit & Experience Design combines deep customer journey evaluation with actionable design improvements you can implement straight away.
Included in the Audit & Design:
- Audit of all key digital customer journeys
- Review of UX friction, content gaps, trust blockers, and mobile vs desktop flows
- Prioritised issues and conversion improvement opportunities
- Visual design ideas for better flow, hierarchy, or interaction
- Design rationale with implementation guidance
from £9,500 + VAT
User Testing Packages
When the stakes are higher launching a flagship product, redesigning a critical journey, or preparing for scale you need more than surface-level feedback.
You’ll get richer insight, sharper segmentation, and the confidence to move forward with clarity knowing exactly what to fix, where to improve, and how to design for better performance across your key audiences.
Essentials User Testing
Our Essentials User Testing gives you fast, targeted insights from up to five real participants so you can fix critical problems before they impact performance.
Included in Essentials Testing:
- User testing with up to 5 participants from your target audience
- Task-based testing of one key journey or flow (e.g. checkout, onboarding, etc)
- Session recordings with voiceover so you hear users explain their thoughts
- Key insight summary: what’s causing friction and how to fix it
- Quick wins & design improvement suggestions
£1,200 + VAT
User Testing
Our User Testing is designed to uncover deep usability challenges, emotional reactions, and behavioural patterns by testing with a larger, more representative group of users.
Included in Testing:
- User testing with up to 20 participants, across key customer segments
- Testing of multiple journeys or flows (e.g. onboarding, navigation, checkout, dashboards)
- Session recordings + behavioural highlights
- Prioritised UX and conversion recommendations
- Presentation-ready findings deck and 60-minute stakeholder workshop
from £5,500 + VAT
User Testing & Experience Design
Our User Testing & Design package combines in-depth user research with expert UX prototyping and design, so you can move from problems to validated improvements all in one streamlined process.
Included in Testing & Design:
- User testing with up to 20 participants, across key customer segments
- UX prototype design to solve the biggest pain points
- Clickable prototypes (Figma or similar) for internal review or further testing
- Design iterations based on feedback
